Nothing is more important to us than our customers. Mr JCB used to say: “Our customers can get along without us. We can’t get along without them.” That’s continued to be our customer service mantra ever since.
We endeavour to ensure that our dealers are equipped with the parts and service knowledge you need to keep your machine up and running.
- State of the Art World Parts Centre shipping 30,000+ lines per week
- 16 regional parts warehouses providing 24/7 global support 365 days a year
- Integrated service and maintenance asset care packages to maximise uptime and machine performance
- JCB Livelink telematics that enables complete machine management and security
- Unique customer experience hub that utilises JCB Livelink to monitor our customer machines
- 95% parts availability with over 240,000 managed parts
- Experienced and fully trained JCB technicians at throughout our dealer network
- Fully equipped service vans that provide onsite support wherever, whenever